Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from raxoro. By making a purchase on our website, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Digital downloads or software
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (972) 744-1258. Provide your order number and reason for return. We will provide instructions and a return authorization if applicable.

Return Shipping

You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and insuring the package.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to raxoro’s error.

Exchanges

Exchanges are subject to product availability. Contact us at [email protected] to check availability and arrange an exchange. You may be required to return the original item before the exchange is processed.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (972) 744-1258. Provide photos of the damage and your order details. We will arrange a replacement or refund at no additional cost to you.

Customer Responsibilities

You are responsible for:

• Ensuring return items are properly packaged to prevent damage
• Providing accurate contact and order information
• Complying with all terms outlined in this policy

Contact Information

For questions about this policy or to initiate a return, contact us:

• Email: [email protected]
• Phone: +1 (972) 744-1258
• Address: 4479 South 19th Road, Dallas, Texas 75237, United States

Policy Changes

raxoro reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.